Synthesis documents

Guidelines for reducing municipal red tape. How municipalities can improve service delivery that supports small business, DTI, 2013

    Description
    The purpose of these guidelines is to provide municipalities and businesses with practical tools and resources to address municipal Red Tape issues which have the potential to improve the business environment for small businesses.

    These guidelines have been informed by the results of the 2011/2012 National Red Tape Reduction Pilot involving 12 municipalities and funded by the DTI and CoGTA and with support from SALGA. The objectives of this initiative were to:

    - Determine the most critical Red Tape issues at local government level to provide a starting point for local improvement processes and to identify national policy implications
    - Enhance the capacity of municipal officials and supporting process facilitators to improve the business environment via Local Red Tape Reduction
    - Identify areas of improvement and efficiencies to be attained in the said municipalities in order for SMEs to take advantage of business opportunities in each locality
    - and Initiate benchmarking, networking and sharing of lessons learnt and good practices on Local Red Tape Reduction.

    Summary of results
    The report provides answers on possible causes of different red tape problems, examples of practical solutions and further resources in eight main areas:
    1. General aspects of succesful change management
    2. Improving Municipal Service Delivery
    3. Improving Municipal-Business Communication and Customer Relationship
    4. Management
    5. Improving Municipal Policies, By-laws and Regulations
    6. Improving Supply Chain Management processes
    7. Speeding up Land Development Processes and Time Frames
    8. Speeding up Building Plan Approval Processes and Time Frames
    9. Better Management of Informal Trading